Term and Conditions

Last updated: [Insert Date]

1. Website Use and Access

1.1 Eligibility

Our website and services are available only to individuals who can form legally binding contracts under applicable law. By using this site, you represent that you are at least 18 years old.

1.2 Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information

2. Products and Services

2.1 Product Descriptions

We specialise in premium sportswear including:

• Men’s and Women’s sports apparel (Polos, Shirts, T-Shirts)
• Sports accessories
• Performance trousers and shorts

We make every effort to display product colours and features as accurately as possible, but actual colours may vary slightly due to monitor settings.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept when we send an order confirmation. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you are authorised to use the payment method.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

We ship worldwide except some Asian regions and remote areas. Delivery times are estimates and may vary.

4.2 Customs and Import Duties

International customers may be subject to customs fees, which are the customer’s responsibility. We cannot predict these charges.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt if items are:

• Unworn, unwashed with original tags attached
• In original packaging where possible
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Personalized/custom-made items
• Items marked “final sale”
• Underwear and swimwear (unless faulty)

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Complete the Return Request Form
3. Ship items to our UK warehouse (address provided upon authorization)

Customers are responsible for return shipping costs unless the return results from our error.

5.4 Refunds

Refunds are processed within 3-5 business days of receiving your return and issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.

6. Intellectual Property

All content on this website (logos, text, graphics, etc.) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

7. Limitation of Liability

Outlet New Polo Shirt Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Inaccuracies in product descriptions (within reasonable limits)

Our total liability for any claim related to your order shall not exceed the purchase price of the relevant products.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. General Provisions

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

9.2 Changes to Terms

We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance of the new Terms.

9.3 Contact Information

For questions about these Terms, contact us at:

Outlet New Polo Shirt Store
77 Stafford Rd
Lichfield, GB CH1Y 2DR
United Kingdom
Email: [email protected]