At Outlet New Polo Shirt Store, we’re committed to providing premium sportswear with exceptional service. Our shipping and returns policies are designed for your convenience and satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Shipping fee: £12.95

Free Shipping:

  • Available for orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian regions and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges

We want you to be completely satisfied with your premium sportswear purchase. If you’re not happy, we offer a straightforward returns process.

Return Policy Details

  • Return window: 15 days from receipt of order
  • Items must be unworn, unwashed, with all original tags attached
  • Original packaging required where possible
  • Proof of purchase must be provided

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Personalized or custom-made sportswear
  • Items marked “final sale” or purchased during special promotions
  • Underwear and swimwear (unless faulty)

How to Return an Item

  1. Contact us within 15 days by emailing [email protected] with your order number and return details
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Pack items securely in original packaging with all tags attached
  4. Ship to our UK warehouse (address provided in return authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product). Original shipping fees are non-refundable.

We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Refund Processing

  • Refunds processed within 3-5 business days of receiving your return
  • Refunds issued to original payment method
  • Exchanges processed once return is received, with new item shipped at no additional cost
  • Please allow 5-10 business days for refunds to appear on your statement

Return Address

All returns should be sent to:

Outlet New Polo Shirt Store – Returns
77 Stafford Rd
Lichfield, GB CH1Y 2DR
United Kingdom

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Outlet New Polo Shirt Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Product Name:
  • Size/Color:
  • Reason for Return/Exchange:
  • Preferred Action: [Refund/Exchange for (specify size/color if exchanging)]

I have reviewed the return policy and confirm the item meets all return requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Need Help?

Our customer service team is here to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for shopping with Outlet New Polo Shirt Store – where premium sportswear meets exceptional customer service.