At Outlet New Polo Shirt Store, we stand behind the quality of our premium sportswear. We want you to be completely satisfied with your purchase of our performance polos, athletic apparel, and fashion-forward sportswear. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items:

  • Personalized or custom-made sportswear
  • Items marked as “final sale” or purchased during special promotions
  • Underwear and swimwear (unless faulty)

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your premium sportswear:

  1. Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Complete the Return/Exchange Request Form (template provided below) and include it with your return package.
  3. Pack your return securely in the original packaging if possible, including all tags and labels.
  4. Ship your return to our UK warehouse address (provided in your return authorization email). We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival), we will process your refund or exchange:

  • Refunds will be issued to the original payment method
  • Exchanges will be processed once we receive your return, and the new item will be shipped at no additional shipping cost

Note: Please allow 5-10 business days for your refund to appear on your credit card statement, depending on your bank’s processing time.

Return/Exchange Request Form Template

Copy and paste this template into your email to initiate a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet New Polo Shirt Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Product Name: – Size/Color: – Reason for Return/Exchange: – Preferred Action: [Refund/Exchange for (specify size/color if exchanging)] I have reviewed the return policy and confirm the item meets all return requirements. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Return Address

All returns should be sent to:

Outlet New Polo Shirt Store – Returns
77 Stafford Rd
Lichfield, GB CH1Y 2DR
United Kingdom

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for shopping with Outlet New Polo Shirt Store – where premium sportswear meets exceptional customer service.