Welcome to Outlet New Polo Shirt Store’s FAQ section. We’ve compiled answers to common questions about our premium sportswear, delivery, returns and more to ensure a seamless shopping experience for our fashion-conscious, active customers.

About Our Products

What types of products do you offer?
We specialise in premium sportswear with a focus on polo shirts, offering a curated selection including:
  • Performance polos and shirts
  • Men’s and Women’s sports apparel
  • T-Shirts, trousers and shorts
  • Accessories to complete your sporty look
Our collection blends style with functionality for the fashion-conscious athlete.
What makes your polo shirts special?
Our polo shirts combine premium quality with outlet prices, featuring:
  • Performance fabrics for active lifestyles
  • Stylish designs that transition from court to casual
  • Branded options from labels like Original Penguin
  • Eco-conscious materials where possible

Ordering & Account Questions

What payment methods do you accept?
We accept all major payment cards including:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
How can I track my order?
All orders come with tracking:
  • Standard Shipping: Real-time tracking via DHL/FedEx
  • Free Shipping: Tracking available via EMS
You’ll receive tracking information once your order is dispatched from our UK headquarters.

Delivery Information

Where do you deliver?
We ship worldwide from our UK base at 77 Stafford Rd, Lichfield, excluding some Asian and remote regions. Our global delivery partners ensure your sportswear reaches you promptly.
What are my delivery options?
We offer two convenient options:
  1. Standard Shipping (£12.95)
    – Processed in 1-2 business days
    – Delivered via DHL/FedEx in 10-15 days
    – With real-time tracking
  2. Free Standard Shipping (Orders over £50)
    – Processed in 1-2 business days
    – Delivered via EMS in 15-25 days
    – Tracking available

Pro Tip: Combine orders with friends to reach the £50 threshold for free shipping while enjoying our outlet prices.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from delivery date. If your performance polo or sportswear doesn’t meet your expectations, simply contact our customer service team at [email protected] for assistance.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service for returns.

Contact Information

How can I contact customer service?
Our friendly team is available via email at [email protected] to assist with any questions about our premium sportswear, deliveries or returns.
Where is your company located?
Our UK headquarters is at:
77 Stafford Rd, Lichfield, GB CH1Y 2DR
All orders are dispatched from this location.

Ready to experience premium sportswear at outlet prices? Shop Now and enjoy our seamless delivery service.

The Outlet New Polo Shirt Store Team
Style. Performance. Value.